TAMER HADDAD; RAMIZ ASSAF; SIRAJ ZAHRAN; MOHAMMAD KANAN. Simulation-Based Decision Support for Call Centre Staffing Optimisation: A Case Study from the Palestinian Telecom Sector. Decision Making: Applications in Management and Engineering, [S. l.], v. 8, n. 2, p. 209–224, 2025. DOI: 10.31181/dmame8220251497. Disponível em: https://www.dmame-journal.socialspacejournal.eu/index.php/dmame/article/view/1497. Acesso em: 13 sep. 2025.